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System Requirements

by | Mar 19, 2024

Minimum System Requirements

The following specifications are intended to provide the least number of resources for ACI Report™ to run on your system. This will greatly impact your experience using our software.

  • OS: Microsoft Windows 11
  • CPU: 2GHz +
  • RAM: 6GB +
  • Storage: 5GB + (additional space will be needed for saved reports)
  • .NET Framework 3.5 & 4.5
  • Microsoft Visual C++ 2013 and Higher
  • Google Chrome, Firefox, Microsoft Edge, Opera

For optimal performance, we recommend the following:

  • OS: Microsoft Windows 11
  • CPU: 3.5GHz +
  • RAM: 8GB +
  • Storage: 100GB + (additional space will be needed for saved reports)

Microsoft has ended support for Windows 10 on October 14, 2025. Microsoft recommends that users upgrade to Windows 11 for a more modern and secure experience. After this date, ACI no longer will support Windows 10. Click here to learn more about your options for staying supported on a Windows operating system.

Unsupported Operating Systems

  • Windows 10 or lower
  • MacOS
  • ChromeOS
  • Linux

Unsupported Environments

In addition to the following environments, ACI does not support any operating system or program its vendor no longer provides support or updates.

  • Arm-based processors
  • Virtualization (Parallels, Boot Camp, VMWare)
  • VPN/Terminal services
  • NAS (Networked Attached Storage)
  • OneDrive, DropBox, or other cloud-based file-sharing platforms
  • Apex v6 and lower, Winsketch, and RapidSketch

Printer Not Activated Error code -30

by | Mar 6, 2024

If you encounter a -30 error or experience issues with blurry or pixelated images in your XML/PDF files, it could be due to an incorrect printer setup or an outdated ACI PDF driver on your computer. The issue can be temporarily ignored, but for a long-term solution and better-quality prints, updating your PDF driver is recommended.

Follow these instructions to update your ACI PDF driver:

  1. Launch the ACI WebUpdate tool on your computer.
  2. Look for the field marked ‘Special Update ID’.
  3. Enter PDF into this field and then select the Go button.
  4. The WebUpdate tool will initiate the download of the latest ACI PDF driver.
  5. Once the download is complete, follow the on-screen prompts to install the new driver.
  6. After installation, close the ACI WebUpdate window.
  7. Open ACI Report and attempt to print your document again to PDF or XML format.

 

How to Purchase an Additional Digital Signature

by | Mar 5, 2024

Every subscription comes with a complimentary digital signature. If you need a replacement or additional digital signatures, please follow these steps:

  1. Log in to your My Account page.
  2. Visit the Add-on Services page directly or navigate to Products and select Add-on Services.
  3. On the Company Add-ons section, choose a digital signature option:
    • Standard Digital Signature
    • Digital Signature with State Seal
  1. Once you have made your selection, proceed to the Cart and click Proceed to Checkout.
  2. Fill in your billing details and credit card information, then finalize your order by clicking Place Order.
  3. In the Order Details section, locate the Downloads area to find the Digital Signature Application.
  4. Print the application, sign it, and email the signed form to aciwebsales@aciweb.com.

Our team will contact you to verify your identity and finalize your digital signature request once we receive your application. Expect delivery of your digital signature within 1-2 business days via email.

Recovering a Backup Report

by | Mar 5, 2024 | Tech Tuesday

Recover a backup file of one of your reports in two easy steps! Backup files are saved as .ABK files for ACI and .CBK files for CRAL.

  1. Open ACI/CRAL to verify the location of where your backup files are saved.
    Go to Options > Environment > Backup Options. Under Backup reports to:, confirm the file path of your backup file location. (The default location is C:\Program Files (x86)\ACI32 or CRAL32.)

 

 

  1. Once you know where the backup files are saved, in ACI/CRAL go to File > Open. Change the Look In: to your backup file location. Change the Files of Type: to Report Backup. Type in the file name or search for your backup file.

 

 

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