The Addendum Q4 2024

Our appraisers are among the hardest working in the industry. We regularly share tips and best practice ideas to help. Follow us on LinkedIn to stay up-to-date on the latest ACI announcements, tips & tricks, industry news & insights, events, and more.


Unlock the Potential of Your Appraisal Business

Change the Score 2024

Join us on Wednesday, April 10th, 11am MT/ 1pm ET as Jared Preisler, the Chief Staff Appraiser at DataMaster, shares skills, resources, and advanced strategies to help provide you an edge in this rapidly evolving market.

WEBINAR EXCLUSIVE: ACI attendees new to DataMaster are eligible to receive a 90-day free trial courtesy of ACI. Register for this complimentary webinar today!

Supporting You Every Step of the Way

Visit our new Self-Service Center, offering assistance at any time of the day, right at your fingertips! Our Self-Service Center is a comprehensive hub for both newcomers and seasoned ACI users. This collection of guides and instructional articles are designed to boost your workflow efficiency!

SureStep® mobile Can Get You There!

SureStep® mobile connects seamlessly to your device’s navigation app – providing quick and easy access to driving directions for your next appointment.
  1. First, you’ll need to create an order and schedule the inspection. Instructions for creating orders and scheduling inspections can be found on pages 9-10 and 14 of the SureStep mobile User Guide.
  2. On the day of the inspection, open SureStep mobile and tap the calendar icon to get to the Today page.
  3. Tap the Driving Directions button on your inspection to launch your device’s default navigation app.
  4. The property address from the inspection is automatically set as your destination.

Learn more about SureStep mobile download the app today! It’s included with your ACI membership!

Follow us on LinkedIn for our weekly tech tips!

About Me: I’ve been with ACI and First American for 7+ years, starting on the OneCall team as a support representative. I am now an analyst with the Operations team, helping modernize our website and online store, software testing, supporting our OneCall, Account Management and Enterprise Support teams.

I was born and raised in Baltimore, Maryland, and moved to Maine in my teens. I joined the Army fresh out of high school and served five years as a Chemical Soldier.  While in the Army, I was stationed in Fort Leonard Wood, Fort Riley, and Mannheim, Germany, and spent some time in Iraq and Kuwait. My wife and I have been together for 12 years and share two children together (19 & 17) and recently adopted our third child who just turned 2 years old.

Movies – Back to the Future Trilogy, The Goonies, and Bio-Dome
TV – Letterkenny, The League, Rick & Morty, The Office, and Bluey (the best kid’s show EVER)
Books – Harry Potter and the Prisoner of Azkaban, Of Mice and Men, Ready Player One
Music – Anything and everything except for Country. Led Zeppelin, Beastie Boys, A Tribe Called Quest, Mos Def & Talib Kweli, Fu-Schnickens
Sports – Football, Soccer, and Baseball (I’m a diehard Orioles & Ravens fan!)
Food – My wife and I like to cook and experiment with new recipes (Indian, Thai, and others), and I like to smoke meats on the weekends (my briskets are delicious).
Hobbies – For the past few years, my main hobby has been building out my homelab, tinkering with Docker containers, Virtual Machines, and frequently breaking my home network
Heroes – My mom and grandfather
What is the most useful thing you own? It definitely would have to be my iPhone. I will Google any questions I need answered and can easily find YouTube videos for things I can’t figure out. 

ACI Promotions

Follow us on LinkedIn for special offers throughout the year!  View our ongoing promotions like our Military Discount and Referral Programs to save on your next membership renewal.

SaveTime and Schedule an Appointment Online

ACI offers contact appointments for your sales, accounting, and support needs. Schedule an appointment today!

The Addendum Q3 2023

Our appraisers are among the hardest working in the industry. We regularly share tips and best practice ideas to help. Follow us on LinkedIn to stay up-to-date on the latest ACI announcements, tips & tricks, industry news & insights, events, and more.

This summer, the ACI team was back in Las Vegas for Valuation Expo. Celebrating Valuation Expo’s 20th year, the expo showcased valuable learning and networking opportunities. The ACI team also won Best in Show at the inaugural Val Expo Open, where attendees played competitive mini golf throughout the tradeshow! Hear from Valuation Expo attendees in this Appraisal Buzzcast and be sure to join us next year!

Designed by Brittany Byrum, the ACI team displayed Florida’s beach theme with pride, featuring sand castles, water hazards, and real Daytona Beach sand, but made some waves with a few appraiser obstacles: Lack of CompsAppraisal of a 7,000 Square Foot Mansion in the Middle of Tract Homes, and Borrower Not Home for Appointment! Learn more about Brittany below.


ACI Promotions

ACI offers membership savings to our customers through our ACI Referral Program and Military Discount ProgramLearn more about our promotions and save on your next membership renewal.

Chat Seven Days a Week

We have extended our live chat hours to seven days a week!

OneCall Chat Hours
Monday – Friday, 8 am ET to 12 am ET
Saturday – Sunday, 8 am ET to 6 pm ET

Holiday availability will vary. 

Our Chat with an Expert feature is found on the bottom right of our website.

Save Time and Schedule an Appointment Online

ACI offers contact appointments for your sales, accounting, and support needs. Schedule an appointment with an ACI team member to select the best date and time to contact you.

Using gPAR Forms

Are you looking to expand your business with non-lending assignments? ACI’s suite of gPAR (General Purpose Appraisal Report) forms are a great solution and are available in your software. 

If you are using a gPAR form, it can be used as an exterior only or an interior and exterior (full) appraisal. At the bottom of the signature page, you can check the box that best fits your needs.

About Me: I have been with ACI for 7 years. I spent the first 4 years with the OneCall team providing customer support before moving to Product Management. I was born in Orange County, CA and moved to Las Vegas at 15. I then moved to Florida where I met my husband and currently reside in Daytona Beach with our 4 year old daughter. I enjoy spending time with my family and one of our favorite things to do is go to Disney World, which warranted us being passholders. Growing up, I wanted to be a marine biologist. I still can tell species of marine life apart to this day, especially marine mammals.

Hobbies: I enjoy being a mermaid. I have two tails that are fully swimmable and use them in some of Florida’s natural springs. I am part of a group of pirates that does a LOT of charity work. My friend and I will usually go as mermaids to some charity events, but will don pirate gear instead if the event isn’t mermaid friendly. Our favorite event is when Surfers for Autism comes to Flagler Beach. The smiles on faces always makes any charity event worth it.

Movies: Haunted Mansion (the newest one), Down Periscope is a VERY close #2. I tend to gravitate towards sci-fi and fantasy.

TV: NCIS (original, not spin-offs) 9-1-1 and 9-1-1 Lonestar, Only Murders In the Building, Doctor Who, Star Trek. I adore Bluey and will watch with my kid any time she has it on. I started binge watching Vikings and intend on watching Vikings Valhalla after. The only genre I won’t watch is horror.

Books: Sci-Fi/Fantasy. I LOVE the Game of Thrones books. I am currently reading a book by Rupert Holmes and enjoy his writing style. I also have the Fourth Wing to read once I finish my current book.

Sports: NHL! Vegas Golden Knights! I want to go to one of their home games someday.

Music: My playlists are wide ranging and can go from Mongolian Folk Metal to Frank Sinatra, classic rock, or pop. I’m not a big fan of Rap and most R&B, but there are a few I like. Lately, I’ve been heavily focused on Ruelle and Svrcina.

Food: I am a sucker for pasta. I also make my own sushi, which is a favorite dish in my house.

Looking to learn something new or need a quick ACI refresher? Check out  ACI Tech Talks, the latest ACI how-to video tutorial series. These quick tutorials are designed to help you work quickly and efficiently. Stay tuned for more videos and future live ACI Tech Talks sessions. Are there topics you would like ACI to feature? Let us know!

The Addendum Q2 2023

Our appraisers are among the hardest working in the industry. We regularly share tips and best practice ideas to help. Follow us on LinkedIn to stay up-to-date on the latest ACI announcements, tips & tricks, industry news & insights, events, and more.

UAD & Forms Redesign

ACI is fully committed to the new UAD & Forms Redesign project and ensuring that our customers are not just covered, but actually have the best software in the business with tools to perform high-quality appraisals with efficiency and proficiency.

What does this mean? The technical specifications released by Fannie Mae and Freddie Mac can be broken down into two primary categories. One category is all about the Data Structure, both technically in the MISMO XML file, and practically or visually in the report. The other category is all about the actual report, an all New URAR.

Here are a few key points to keep in mind about the Data Structure:

1) The new UAD is designed to minimize the amount of explanation or commentary required in an appraisal report by adding and updating individual data elements into discrete data points that can be more easily consumed by machines and models. The benefit is that appraisers can spend less time writing lengthy commentary to describe factual and objective characteristics, or factors. Additionally, AMCs and underwriters spend less time looking at that commentary or trying to find the specific comment they’re looking for. Theoretically, this should help reduce the quantity of revision requests appraisers get from their clients and improve turn-times underwriting an appraisal. All of this translates into faster origination speeds for consumers.

2) The improved data structure also allows technology companies like ACI to leverage more third-party data sources to help appraisers populate these new discrete data elements more completely and better enable automation of the data gathering. This allows appraisers to spend less time hunting for the data they need and more time analyzing that data to help support a credible opinion of value for their clients. 

Extended Live Chat Hours

Day or night, you can rely on our OneCall team to assist with all your sales and technical needs. You can now chat with a live OneCall agent Monday through Friday, 8am ET to 12am ET, excluding holidays. Our Chat with an Expert feature is found on the bottom right of our website.

Did you know you can view multiple pages and even reports at the same time? When in an opened report, go to the components list on the left-hand side. Right-click on the form icon and navigate to: New View > Multi-monitor. Your report will pop up in another window and you can drag to another monitor.

Join ACI in Las Vegas August 7-9 to celebrate the 20th anniversary of Valuation Expo! Meet the ACI team at Booth 31 to learn about SureStep® mobile and play in the Valuation Expo Open. We are excited to share these summer savings! Receive $50 off registration with discount code: ACI2023Register hereOffer ends July 15th.

About Me
: In the 37 years with ACI, I have worked on the full spread of software that ACI has produced over the years, DOS desktop software using floppy disks, the implementation of the early digital cameras, the current Windows software, ZooQueue, SPOT PDF report file translations, and Sky Web software. I have, until recently, been the primary developer of the Review Master rules and Forms. The technology growth from when I started at ACI has been astounding and at times overwhelming. When I started university, the technology was large business centers and main frames; Many assignments were done on punch cards. By the time I graduated, the IBM PC was just introduced and personal computers took off like wild fire. I have loved being a programmer my entire career. There is never a boring day, there are always new features and products to be developed, and new technologies to be discovered, analyzed and put into use.

I was born in the South Side of Chicago, and grew up in Southwest Michigan and married my wife who I have known since elementary school. I asked her out at her 16th birthday party and she laughed in embarrassment. I asked her again after I ran into her after college, and she happily accepted. We have three children who are all fine young adults, and our first grand-child who is now 7 months old.

Movies: Harry Potter, Lord of the Rings, Avatar, Inception, and always ready to watch a comedy, action, adventure.
TV: Ted Lasso, and veterinarian shows like Dr. Pol, college sports. In the past I was into Star Trek, CIS, NCIS, and NASCAR
Books: Early in my life – Steinbeck and Hemingway. In my adult life – science fiction and fantasy, especially with dragons.
Hobbies: Motorcycling, Fishing, Woodworking
Sports: I am a life time Chicago Cubs fan (to the dismay of all my south side relatives). I am also a University of Florida sports fan – Go Gators!
Music: 70’s and 80’s rock. I’m particularly fond of Pink Floyd and Queen.
Heroes: Bill Gates, Steve Wozniak, Steve Jobs
Food: A charcoal/wood grilled med-rare steak topped with sauteed mushrooms, with a baked potato and salad.
Measurement of Success: A happy, healthy and thriving family.

The Addendum Q1 2023

Our appraisers are among the hardest working in the industry. We regularly share tips and best practice ideas to help. Follow us on LinkedIn to stay up-to-date on the latest ACI announcements, tips & tricks, industry news & insights, events, and more.

UAD & Forms Redesign

Fannie Mae and Freddie Mac just announced Wednesday, March 29, 2023, that the UAD & Forms Redesign project has moved into its “Roll Out” phase. This is an enormous project for the entire mortgage industry and for the appraisal profession.

What does this mean? The UAD & Forms Redesign project began in 2018 as mandated by the Federal Housing Finance Agency. The GSE’s have been in a planning stage since then, engaging with industry stakeholders and establishing the requirements for what the new UAD will look like. Moving into the “Roll Out” phase means that the GSE’s are ready to roll the specifications out to the market. The entire industry now has access to the final set of requirements for building the systems required to support the new dataset and forms.

ACI has been at the forefront of these efforts from the very beginning, contributing feedback and providing consultation as the leading appraisal technology provider in the industry. We are actively engaged in the planning and implementation of these specifications. The GSE’s have communicated that the “Roll Out” phase will be a “multiyear effort” and there is no immediate impact to the daily activities and operations of practicing appraisers, AMCs, lenders, and other stakeholders. ACI is committed to ensuring that our customers are prepared for these significant changes and equipped with solutions that will improve how they do business. As we navigate through this process with you, we will provide periodic updates and information to help you prepare for the upcoming changes. The entire ACI team is excited about this project and to be working alongside our customers.

To learn more about the project directly from the GSE’s, click on either link below.

Chat with an Expert

Save time using our Chat with an Expert feature found on the bottom right of our website. Live agents are available Monday through Friday from 8am ET to 8pm ET to assist with all your sales and technical needs.

Renew Your ACI Membership Online

ACI now offers the ease of renewing all ACI appraiser memberships online. Learn more about each plan or begin the renewal process by clicking on the links below.

Please have your Client Code available when you are ready to renew.
Your Client Code can be found in ACI Report, under Help > Product Registration.

*For assistance in finding the best plan to suit your needs, please contact an ACI Account Manager at (800) 234-8727 or email

Blurry Images in Your PDF Files?

Blurry images in an appraisal report usually result in larger than normal PDF/MISMO files.

To resolve this issue in PDF files:

  • Open ACI Report
  • Go to Options -> Environment -> Printing -> ACI PDF

Move the slider for JPEG Quality from low to medium (middle tick) and then click OK. Test the PDF by creating a new file.

If the images are still blurry or the resulting file size is large, go to the Printing menu and verify that “Use Fast Image Printing” is selected. Selecting this option will allow the slider bar shown above to be moved to “High“.

Beta testing continues for our newSureStep® mobile app. We appreciate the opportunity to interact and receive feedback from our valued customers and beta testers throughout the process. Our goal is to provide modern and innovative solutions to help appraisers improve their efficiency, quality, and profitability through best-in-class technology solutions. We encourage our testing partners to keep the feedback coming! If you’re interested in learning more about the ACI Beta Program or be considered for future testing please email us here.

About Me
: At ACI, I am responsible for the daily oversight of our OneCall Support Team. I was born and raised in the Philadelphia, PA area and lived there for 32 years. I moved to Palm Coast, FL and also started working for ACI in 2008. I met my husband at ACI and we are happily married for 10 years! I am mom to 5 daughters and Grammie to 1 grandson. I am a bit of a homebody and I don’t travel much. I love to decorate for different holidays and especially love gnomes! I have a bit of an obsession with ALDI. They always have such interesting food items you can’t get in regular grocery stores.



Favorite Films: Harry Potter, Star Wars, LOTR, John Wick – I can’t wait to see the new one!
Music: The Beatles, Tom Petty, Led Zeppelin
Hobbies: Car Shows – I have a 1964 ½ Ford Mustang
Sports: Eagles all the way!!
Food: I love to cook and I’m not afraid to try any new foods – unless it’s moving
Pets: 3 dogs and 5 cats but if I could have ducks here, I would
Guilty Pleasure: Thin Mints