END-USER LICENSE AGREEMENT
Terms and Conditions of Use
ACI, a division of First American Mortgage Solutions, LLC, on behalf of itself and its affiliates (“ACI”), with offices at 4 First American Way, Santa Ana, CA 92707 provides the following terms and conditions of use for individual users of its online products and services (“You”).
AS LONG AS YOU COMPLY WITH ACI’S TERMS OF AND CONDITIONS OF USE, ACI GRANTS YOU A PERSONAL, NON-EXCLUSIVE, NON-TRANSFERABLE, LIMITED PRIVILEGE TO ENTER AND USE ACI’S PRODUCTS AND SERVICES (AS DEFINED BELOW). EXCEPT AS PROVIDED HEREIN, NO OTHER RIGHTS ARE CONFERRED TO YOU. IN ADDITION, NOTHING IN THIS TERMS AND CONDITIONS OF USE SHALL BE DEEMED TO CONFER ANY THIRD-PARTY RIGHTS OR BENEFITS.
All ACI (1) text, graphics, logos, icons, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, images, audio clips, digital downloads, and product demonstrations (2) data and content compilations; and (3) executable code (collectively, “ACI Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel”, texts provided by ACI and arrangement of such ACI Content, contained on the Site is owned, controlled or licensed by or to ACI, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
You may use information made available by a third party for Your internal business purposes only, provided that You (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for Your personal or informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such materials.
You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any ACI Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any such ACI Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. ACI reserves the right to bar any such activity.
You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of ACI, including any ACI account not licensed by You, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Site.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to ACI on or through the Site or any service offered on or through the Site. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
You must have a high speed Internet connection in order to access and use certain aspects of the Site.
The ACI service and any content accessed through our service are for Your personal and non-commercial use only and may not be shared with individuals unless otherwise allowed by Your subscription plan.
Purchases; Other Terms and Conditions
Annual contract, prepaid
Service begins as soon as Your payment is processed. You will be charged the annual rate stated at the time of purchase in a single amount, plus applicable taxes. Your contract will renew automatically on Your annual renewal date, until You cancel. For any such renewal, You authorize ACI to charge the credit card previously used for the Site at the fees stated within the Order Confirmation. Renewal rates are subject to change, but we will always notify You beforehand. A renewal initiated within sixty (60) days after Your expiration date will extend Your subscription for twelve (12) months from the expiration date. If Your subscription has been expired for more than sixty (60) days, ACI has discretion to extend Your subscription for twelve (12) months from the date You initiated the renewal. For new purchases of software or new add-on products, You can cancel within 30 days of Your order and You will be fully refunded. After those initial 30 days, Your payment is non-refundable and Your service will continue until the end of Your contract term. No refunds (either in full or in part) will be issued on renewals of annual subscriptions, partially used annual subscriptions, and/or products. Cancellations may be made by contacting ACI Sales at 800-234-8727.
ACI’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.
ACI may make changes to any products or services offered on the Site, at any time, without notice.
To use the ACI service You must provide one or more payment methods. You authorize ACI to charge any payment method associated to Your account in case Your primary payment method is declined or no longer available to us for payment of Your fees. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and You do not cancel Your account, we may suspend Your access to the Site or any service until we have successfully charged a valid payment method. For some payment methods, the issuer may charge You certain fees, such as foreign transaction fees or other fees relating to the processing of Your payment method. Check with Your payment method service provider for details.
You can update Your payment methods by going to the “Account” page. We may also update Your payment methods using information provided by the payment service providers. Following any update, You authorize us to continue to charge the applicable payment method(s).
You can cancel Your ACI subscription at any time, and You will continue to have access to the ACI service through the end of Your billing period. To cancel, go to the “Account” page on our aciweb.com website and follow the instructions for cancellation. If You cancel Your subscription, Your account will automatically close at the end of Your current billing period. To see when Your account will close, click “Billing details” on the “Account” page.
By visiting this Site, You understand and agree that all copyrights and trademarks will be respected. Copyright © 2024 by ACI, a First American company ALL RIGHTS RESERVED.
All ACI Content is the property of ACI or its content or software suppliers and is protected by United States and international copyright laws. You may not modify, copy, distribute, transmit, display, publish, sell, or license any information from this Site without the express written consent of ACI and any applicable third-party owner or licensor. You may not create derivative works, or use any ACI Content available on or through this Site for commercial or public purposes without the express written consent of ACI and any applicable third-party owner or licensor. In addition, You may not reproduce, transmit, transcribe, store in a retrieval system, or translate into any human or computer language any part of the material and databases on this Site in any form or by any means whatsoever without the express written consent of ACI. Such consent may be requested by contacting ACI at
Attention: Legal Department
4 First American Way, Santa Ana, California 92707.
The trademarks, logos, service marks, graphics, and trade dress displayed on this Site are the intellectual property of ACI and other applicable parties that have licensed their property and/or material to ACI. You should assume that any product or service name is a registered mark, trademark, or service mark and the intellectual property of ACI or a third party. Additionally, regardless of whether any product and service name is registered, You should assume that ACI has common law rights in all product and service names.
You are prohibited from using any ACI or third-party trademarks or service marks noted on the Site for any purpose, including but not limited to use as metatags on other pages or sites on the World Wide Web, without the express written permission of ACI or such third parties. If ACI grants such written permission, You may not use the trademarks and service marks in any manner that (i) is likely to cause confusion among customers or the public, or (ii) disparages or discredits ACI.
Each of these policies may be changed from time to time and are effective immediately upon posting such changes on the Site.
Accounts, Passwords and Security
Certain features or services offered on or through the Site may require You to open an account (including setting up an ACI ID and password). You are entirely responsible for maintaining the confidentiality of Your account information, including Your password, and for any and all activity that occurs under Your account.
You agree to notify ACI immediately of any unauthorized use of Your account or password, or any other breach of security. However, You may be held liable for losses incurred by ACI or any other user of or visitor to the Site due to someone else using Your ACI ID, password or account.
You may not use anyone else’s ACI ID, password or account at any time without the express permission and consent of the holder of that ACI ID, password or account. ACI cannot and will not be liable for any loss or damage arising from Your failure to comply with these obligations.
PCI Data Security Standards are technical and operational requirements set by the PCI Security Standards Council (PCI SSC) to protect cardholder data. The standards apply to all entities that store, process or transmit cardholder data. In order to attest PCI compliance, ACI does not store, process, or transmit any cardholder data on its own servers or networks and must provide a written AOC (attestation of compliance). Pursuant to this AOC, ACI cannot allow customers using its products to store, process, or transmit any cardholder data by way of the Services. You agree that in Your use of the Site, You will not include, or allow to be included, any cardholder data in documents and/or data being processed, transmitted, and/or stored by the Site. One such example of Your responsibilities in this regard includes, but is not limited to, redacting credit card numbers to the last 4 digits if they are included on the 1003 form or any other documents before printing.
Any notice required from You to ACI shall be in writing and mailed by certified or registered mail, return receipt requested, or delivered by a national overnight express service to ACI, 4 First American Way, Santa Ana, CA 92707. Any notice required from ACI to You shall be in writing and mailed by U.S. mail, national overnight express service, or electronic communication to the current contact information ACI has maintained for You.
Links to Other Sites and to the ACI Site
The Site may contain links to other independent third-party websites (“Third-Party Linked Sites”). These Third-Party Linked Sites are provided solely as a convenience to our visitors. Such Third-Party Linked Sites are not under ACI’s control, and ACI is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Third-Party Linked Sites. You will need to make Your own independent judgment regarding Your interaction with these Third-Party Linked Sites.
As part of an effort to provide, among other benefits, standardization and efficiencies within the valuation process, You and ACI both acknowledge and agree ACI may use the data, text, information, links and information provided through access of the Site or ACI’s systems or networks, whether submitted via appraisal forms in their completed form or as submitted, extracted form, or otherwise processed (collectively, “User Content”) for ACI’s internal business purposes, and You hereby grant ACI the royalty free right to utilize the User Content for ACI’s internal business purposes. ACI agrees it will not resell or redistribute User Content to third parties.
ACI DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. ACI CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM, OR THE CONTENT POSTED INCLUDING THE ACI CONTENT POSTED ON THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. ACI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ACI DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY ACI SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST ACI FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
ACI reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Limitation of Liability
UNDER NO CIRCUMSTANCES WILL ACI BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH USE OF THE SITE, WHETHER OR NOT YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SUCH LIMITATION OF LIABILITY SHALL APPLY (I) WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF AND RELIANCE ON THE SITE OR ITS CONTENT INCLUDING ACI CONTENT, FROM INABILITY TO USE THE SITE, OR FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF THE SITE (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES), AND (II) NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusions may not apply to You. UNDER NO CIRCUMSTANCES SHALL ACI BE LIABLE TO YOU FOR ANY AMOUNT EXCEEDING ONE HUNDRED DOLLARS ($100.00).
YOU AGREE TO INDEMNIFY AND HOLD ACI, ITS PARENT, WHOLLY-OWNED SUBSIDIARIES AND AFFILIATES, AND THEIR OFFICERS, DIRECTORS, SHAREHOLDERS, PREDECESSORS, SUCCESSORS IN INTEREST, EMPLOYEES, AGENTS, HARMLESS FROM ANY DEMANDS, LOSS, LIABILITY, CLAIMS OR EXPENSES (INCLUDING ATTORNEYS’ FEES), MADE AGAINST ACI BY ANY THIRD PARTY DUE TO OR ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE.
You agree that ACI may, in its sole discretion and without prior notice, terminate Your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by You (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.
Upon termination of Your ACI account, whether terminated based on our determination or at Your request (other than a cancellation of Your subscription, in which case Your subscription will continue to the end of the billing period), You will lose the right to access content through the Site.
Limitations Regarding ACI Content
General Purpose Appraisal Report (GPAR™)
ACI MAKES NO REPRESENTATIONS, COVENANTS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE GPAR™. ACI SHALL HAVE NO LIABILITY FOR CONCLUSIONS THAT MAY BE REACHED BY YOU IN THE GPAR™. YOU AGREE TO INDEMNIFY AND HOLD ACI HARMLESS FROM AND AGAINST ANY LOSS, DAMAGE, CLAIM, SUIT OR EXPENSE, INCLUDING REASONABLE ATTORNEY FEES, ARISING OUT OF OR RELATING TO THE IMPROPER USE OF THE GPAR™ BY YOU.
ALL FLOOD ZONE DATA IS SUBJECT TO THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS: ALL FLOOD ZONE DATA (INCLUDING ANY MAPS) PROVIDED BY ACI FOR USE WITH THE ACI SOFTWARE IS PROVIDED “AS IS” AND “WITH ALL FAULTS”. ACI MAKES NO REPRESENTATIONS OR WARRANTIES TO ANY PARTY, EITHER EXPRESS OR IMPLIED, CONCERNING THE ACCURACY OR COMPLETENESS OF ANY SKY FLOOD DATA, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ACI SHALL HAVE NO LIABILITY TO ANY PARTY IN CONNECTION WITH ANY USE OF THE SKY FLOOD DATA.
ACI Licensors and Third-party Products
Third-Party Linked Sites are provided as a convenience only. Such Third-Party Linked Sites are not under the control of ACI. ACI is not responsible for the content of any Third-Party Linked Site or any additional link contained in a Third-Party Linked Site. ACI does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Linked Sites, and the inclusion of any link in the Site is not and does not imply an affiliation, sponsorship, endorsement, approval, investigation, verification or monitoring by ACI of any information contained in any Third-Party Linked Site.
In no event will ACI be responsible for the information contained in such Third-Party Linked Sites or for Your use of or inability to use such website or software. Access to any Third-Party Linked Site is at Your own risk, and You acknowledge and understand that linked Third-Party Linked Sites may contain terms and privacy policies that are different from those of ACI. ACI is not responsible for such provisions, and expressly disclaims any liability for them. In addition, use of the following Third-Party Linked Sites is subject to the additional terms and conditions stated herein.
Employee Relocation Council
Use of the Site or Third-Party Linked Sites for the Employee Relocation Council forms is subject to the following additional terms and conditions:
Canadian Employee Relocation Council
Use of the Site or Third-Party Linked Sites for the Canadian Employee Relocation Council forms is subject to the following additional terms and conditions:
Appraisal Institute, Inc.
Use of the Site or Third-Party Linked Sites for Appraisal Institute, Inc. is subject to the following additional terms:
I agree that the Appraisal Institute is not responsible for the data, analysis or work product I will be providing to my client in these AI Reports®. I agree to only use AI Reports® for my own internal business purposes, and I may not re-sell or sublicense AI Reports®. I further agree to indemnify, defend and hold harmless the Appraisal Institute from and against any and all third-party claims or liabilities for any third-party claim brought against the Appraisal Institute arising from or related to my use and/or any misuse of AI Reports®.
FNC, Inc. AIReady (ENV) File Process
Use of the Site or Third-Party Linked Sites for the creation, delivery, process and review of ENV AIReady™-type files (“ENV Files”) and any other use of the ENV Processor (“ENV Module”) provided by FNC, Inc. (“FNC”) is subject to the following additional terms:
- Your use of the ENV Module and any creation, delivery, review, and processing of any ENV Files are at Your sole risk and discretion;
- When delivering any ENV Files using the ENV Module or the Software, You shall only deliver such file to any FNC Port or any person or entity designated by FNC from time- to-time and available on the AI Ready website (aiready.com), and subject to any further terms and conditions as may be set forth therein.
- You are solely responsible for maintaining compliance with USPAP and any other standards and regulations to which You and/or any of Your clients or customers, including appraisers, may be subject.
- You represent and warrant that You are responsible for the review of any appraisal to be processed using the Software and/or the ENV Module. In connection with any use of the ENV Module, (i) You have reviewed and revised, and have caused any appraiser or other person responsible for (or identified in) any form, report or process to review and revise, any such report, form, or process prior to its delivery to any other person (including any client or intended user), (ii) You will, and will cause any appraiser or other person responsible for or identified in any form, report, or process to, use best practices in connection with any such review and revision, which includes, without limitation, a visual review of the resulting data stream, form, report, or process against the original appraisal, data stream, form, report, or process, and (iii) You have saved, and caused any appraiser or other person (whether an appraiser or not) to save, a copy of any such form, report, or results of the process for future reference.
- For each appraisal, form, report, or process processed into an ENV File, You have caused the applicable appraiser to acknowledge and agree that each ENV File derived from such appraisal, form, report, or process shall include a copy of such appraiser’s signature as provided on such appraisal, form, report, or process.
- FNC AND ACI SPECIFICALLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL OTHER IMPLIED TERMS ARE EXCLUDED. THE ENTIRE AND EXCLUSIVE LIABILITY AND REMEDY FOR ANY CLAIM AGAINST FNC AND/OR ACI BY REASON OF THE USE OF THE ENV MODULE SHALL BE LIMITED TO REPLACEMENT OF THE DEFECTIVE ENV MODULE AND SHALL NOT INCLUDE OR EXTEND TO ANY CLAIM FOR OR RIGHT TO RECOVER DAMAGES OF ANY KIND.
- You shall indemnify, defend and hold FNC and ACI, including each of the foregoing entities’ affiliates, partners, officers, employees, directors, agents, contractors, representatives, successors and assigns from and against any liabilities, claims, actions suits, proceedings, judgments, losses, damages, deficiencies, costs and expenses (including reasonable attorneys’ fees) (“Losses”) arising out of any use, misuse, reproduction, or redistribution of the ENV Module and any ENV Files and any breach or inaccuracy of any representation, warranty, covenant or obligation set forth in this Section entitled “FNC, Inc. AI Ready (ENV) File Process”.
- “Maps Terms” mean the terms for Google Maps set forth at the following URL, http://maps.google.com/help/terms_maps.html (or other URL as may be provided by Google).
- “Legal Notices” mean the legal notices set forth at the following URL (or other URL as may be updated by Google) http://www.maps.google.com/help/legalnotices_maps.html (or other URL as may be provided by Google)
- The “Acceptable Use Policy” or “AUP” means the means the acceptable use policy for the services available at http://www.google.com/enterprise/earthmaps/legal/us/maps_AUP.html (or other URL as may be provided by Google))
Starcap Marketing, LLC (Apex Software)
You agree that all matters relating to Your access to or use of the Site, including all disputes, will be governed by the laws of California without regard to its conflicts of laws provisions.
You agree to the personal jurisdiction by and venue in the state and federal courts in California.
In the event of any controversy or dispute between ACI and You arising out of or in connection with Your use of the Site, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to the courts.
By signing this electronic agreement, You consent to contract through electronic means. By clicking on the “I agree” button, You are providing the equivalent of Your written signature for legal purposes.