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Printer Not Activated Error code -30

If you encounter a -30 error or experience issues with blurry or pixelated images in your XML/PDF files, it could be due to an incorrect printer setup or an outdated ACI PDF driver on your computer. The issue can be temporarily ignored, but for a long-term solution and better-quality prints, updating your PDF driver is recommended.

Follow these instructions to update your ACI PDF driver:

  1. Launch the ACI WebUpdate tool on your computer.
  2. Look for the field marked ‘Special Update ID’.
  3. Enter PDF into this field and then select the Go button.
  4. The WebUpdate tool will initiate the download of the latest ACI PDF driver.
  5. Once the download is complete, follow the on-screen prompts to install the new driver.
  6. After installation, close the ACI WebUpdate window.
  7. Open ACI Report and attempt to print your document again to PDF or XML format.


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