This error corresponds to:
ERROR_INTERNET_TIMEOUT (12002) – “The request has timed out.”
This error occurs when ACI Report sends a request to one of its servers and doesn’t receive a response in time. Common causes include slow internet, blocked connections, or temporary server outages, such as:
- Network latency or instability
- Server unresponsiveness
- Firewall or proxy interference
- DNS resolution issues
Quick Fixes to Try First
1. Check Your Internet Connection
Make sure you’re connected to the internet.
Try opening a website like google.com — if it doesn’t load, restart your Wi-Fi or plug in an ethernet cable.
2. Restart the Program
Sometimes a simple restart helps.
Close the program completely, wait a few seconds, and then open it again.
If that doesn’t help, restart your computer.
3. Check Firewall or Antivirus Settings
Your security software might be blocking the connection.
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Try temporarily turning off your antivirus or firewall to see if that fixes it.
If this does resolve the issue please reach out to support@aciweb.com for the URLs to whitelist.
4. Turn Off VPN or Proxy
If you’re using a VPN or proxy, turn it off and try again.
Sometimes these can slow down or block the connection.