Last updated: 17 October 2014
ACI respects your concerns about privacy. This Online Privacy Notice applies to personal information we collect on www.aciweb.com (the “Site”). The Online Privacy Notice describes the types of personal information we obtain, how we use the information, with whom we share it, and the choices you can make about our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.
Follow one of the links below to jump to the listed section:
- Information We Obtain and How We Use It
- Information We Share
- Your Rights and Choices
- How We Protect Personal Information
- Links to Other Websites
- Updates to Our Online Privacy Notice
- How to Contact Us
Information We Obtain and How We Use It
You may choose to provide personal information (such as your name and contact details) through the Site. Here are the ways you may provide the information and the types of information you may submit. We also tell you how we may use the information.
You may contact us by filling in certain information on our “Contact Us” form and submitting the completed form. We require that you provide your name, e-mail address, department, and you may choose to provide additional information, such as your company name, and phone number. We use this information to respond to your inquiry as well as send future correspondence to you regarding our products and services.
You may sign up, using your name and mobile phone number, to receive our text alerts containing information about our products and services as well as sales specials.
Ask ACI and Appraisal Talk Blogs
You may sign up to receive our blog posts via email; this requires only the submission of your e-mail address.
You may log in to ACI’s client site by entering and submitting your client code and company name. We use this information to verify your identity, allow you to renew, add, and purchase, ACI Sketch™, ACI365™, Lighthouse™, PhoenixMobile, and Apex Sketch, as well as provide you with access to ACI products and services you have already purchased.
We use a service provider, WebEx (Cisco Systems, Inc. “Cisco”), to host our training platform. Through this platform, you must submit your name, e-mail address, company name, and phone number to register and attend the selected training class(es). We use the information you provide to facilitate your attendance of the training class(es) and to send you notifications regarding future training events.
With respect to Cisco’s use of the information you submitted on our WebEx registration page, please see Cisco Online Privacy Statement Highlights, which is available here: http://www.cisco.com/web/siteassets/legal/privacy.html
Other Website Features
We offer visitors to our Site various features, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with those features.
Other Uses of Information
In addition to the uses discussed above, we may use the personal information you provide on our Site to operate, evaluate, and improve our business. Specific uses include developing new products and services; managing our communications; performing market research; determining and managing the effectiveness of our advertising and marketing; analyzing and making improvements to our products, services, and websites; and administering our websites. We also may use the information to protect against and prevent fraud, claims and other liabilities and to comply with or enforce applicable legal requirements, industry standards, and our policies and terms. In addition, we may use the information we obtain through this Site in other ways for which we provide specific notice at the time of collection.
Information We Obtain by Automated Means
When you visit our Site, we may collect certain information by automated means, using technologies such as cookies, web server logs, and web beacons. Cookies are files that websites send to your computer or other Internet-connected device to identify your browser uniquely or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our Site.
In conjunction with the gathering of information through cookies, our web servers may log information such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. The web server logs also may record information such as the address of the web page that referred you to our Site and the IP address of the device you use to connect to the Internet. They may also log information about your interaction with this Site, such as which pages you visit. To control which web servers collect information by automated means, we may place tags on our web pages called web beacons — small files that link web pages to particular web servers and their cookies.
We use information collected online through cookies, web beacons, and other automated means for purposes such as customizing our visitors’ visits to the Site and understanding the manner in which our visitors browse the Site. We also use the information to help diagnose technical and service problems, to administer the Site, to identify visitors to the Site, and to gather demographic information about our visitors. To determine how much time visitors spend on web pages of the Site, how visitors navigate through the Site, and how we may tailor the Site to better meet the needs of our visitors we use clickstream data — data relating to the links a visitor to our site clicks and at what point of time the links were clicked.
Changes to this Cookie Notice
We keep our Cookie Notice under regular review. This Cookie Notice was last updated June 2013.
Information We Share
We do not sell or otherwise disclose personal information we collect on our Site, except as described here. We may share personal information we collect on this Site with our service providers who perform services on our behalf. We do not authorize those service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
In addition, we may disclose personal information about you (i) if we are required to do so by law or legal process (such as court order or subpoena), (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation). Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Online Privacy Notice.
Your Rights and Choices
We offer you certain choices about how we communicate with you and what information we obtain from you. You may ask us not to send you marketing communications by e-mail or other means by contacting us as specified in the “How to Contact Us” section below, and we will honor your request. In addition, individuals can unsubscribe by either using the opt-out link in the communication they receive, they may send an email to firstname.lastname@example.org or they may call us at 800-234-8727. As required by applicable law, you may withdraw consent you previously provided to us or object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.
Subject to applicable law, you may have the right to request access to and receive information about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements.
You may contact us as described in the How to Contact Us section below to update your preferences, ask us to remove your information from our mailing lists, or submit other requests
How We Protect Personal Information
We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
Links to Other Websites
This Site may provide links to other sites. Those websites may be operated by companies other than ACI. Linked websites may have their own privacy policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not operated by us, any use of those websites, or the privacy practices of those websites.
Updates to Our Online Privacy Notice
We may update this Online Privacy Notice periodically and without prior notice to you to reflect changes in our personal information practices or relevant laws. We will post the updated version on this page and indicate at the top of the notice when we made the most recent update.
How to Contact Us
If you have any questions or comments about this Online Privacy Notice, or if you would like us to update information we have about you, or your preferences, please contact us as indicated below.
Phone: (800) 234-8727
Attention: Wendy van de Graaf
145 City Place
Palm Coast, FL 32164