Dear Valued Customer,
Due to severe weather related to the now-Category 4 Hurricane Irma, ACI is taking all necessary precautions to ensure the safety of our employees and continued service to our customers within our control. Our offices are located in Northern Florida, and will likely be impacted by the storm beginning early Monday morning. In preparation of Irma’s arrival, we will be closing our offices on Sunday and Monday so our employees can make the appropriate safety arrangements and adhere to any evacuation orders.
As far as communications are concerned, you can reach us by phone at 800-234-8727 or via email at firstname.lastname@example.org. An emergency group from the One Call team will have remote access during our regular business hours on Monday (7am-10pm ET) to provide you with limited support. Additionally, we will continue to give you the most up-to-date information on both Twitter and Facebook until our offices are fully operational.
Thank you for your patience during this time.
Senior Vice President, ACI