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ACI - Forums - Products - ACI 2009 deleting comments on save

Last post 02-05-2010 1:51 PM by apriestap. 1 replies.
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  • 01-31-2010 10:35 AM

    ACI 2009 deleting comments on save

    I noticed on another post someone having problems with their addendum being corrupted during save. I'm also having issues...and like the other poster...it is quite frustrating. My addendum isn't being corrupted however...my addendum comments are just being deleted when clicking save. I have common responses and when I make changes to them and click save...everything I just typed is gone and the comment is back to its original wording. This issue isn't file size related as there is not any pictures...maps...or anything of the sort in the report yet. Getting a little tired of re-typing. Anyone have any ideas on what is causing this?

  • 02-05-2010 1:51 PM In reply to

    • apriestap
    • Top 10 Contributor
    • Joined on 01-16-2008
    • Palm Coast, Florida
    • Posts 154

    Re: ACI 2009 deleting comments on save

    Hello Jim,

    I'd recommend running the ACI WebUpdate so that you've got the new functions we've added in the last few months including a few addendum improvements; and if you still experience any addenda problem, to call us so that we can fix it with you.

    We're open 8-8 Eastern, M-F; and you can call 800-274-8727 and we'd be happy to troubleshoot.

     Andy @ ACI

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